Refund policy

Returns and right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you (or someone you designate) receive the last item of your order.

To withdraw, email us at infoats@weirdoats.com within those 14 days and tell us which order and which items you want to return. You then have another 14 days to send the items back to: Weird'Oats, Franz Zieglerstraat 201, 1087 HN Amsterdam, Netherlands.

Return shipping costs are paid by you.

Exceptions

For reasons of health protection and hygiene, food products can only be returned if the packaging is unopened and the seal is intact. Opened packages cannot be returned.

Refunds

We refund the purchase price, including the standard shipping costs of your original order, within 14 days after we received your withdrawal, using the same payment method you used. We may wait with the refund until we have received the items back.

Damaged or wrong items

If your order arrives damaged or you received the wrong product, email us within 14 days with a photo and your order number. We will send a replacement or refund you, and you don't have to pay return shipping in that case.

Subscriptions

For pausing or cancelling a subscription, see our purchase options cancellation policy.